We want you to be happy with your purchase from waltonshop.co.uk however we do understand that occasionally errors are made in getting your order to you or that you may have changed your mind.
We are sorry, but only items purchased from waltonshop.co.uk can be returned. Items purchased from a Walton & Co Ltd stockist or received as a gift cannot be returned to waltonshop.co.uk.
Changed you mind?
If you have received your delivery and have decided that you have changed your mind, please let us know within 14 days of receipt. Please contact us by email email@example.com, telephone 01423 326332 or by post Walton & Co Ltd, Bar Lane, Roecliffe, York YO51 9LS and request a Returns Authorisation Number.
We request the item is returned within 14 days of this advice and is unopened and complete with all presentation packaging, labels and ties. We may charge you an appropriate sum and therefore may reduce your refund if the item returned does not fulfil these criteria.
We will refund you for the item and also our standard delivery charge (sorry but we cannot reimburse express delivery costs) providing the whole order is returned in full. Please bear in mind you are responsible for the cost of returning the item to us and therefore for your own piece of mind, we recommend you use a recorded or tracked service as we will not accept any liability for any goods that are lost in transit.
Address for returns:
waltonshop.co.uk (returns), Walton & Co Ltd, Bar Lane, Roecliffe, York, YO51 9LS
Please remember to include your returns form and returns authorisation number as this will assist us in processing your refund efficiently. Your refund will be made using the same payment method you used when ordering the item(s) and will be issued within 14 days of the receipt of your return.
Please see terms and conditions for further details.
Faulty, Damaged or Incorrect Goods
Sometimes we make mistakes, and sometimes (unknown to us) the item sent to you is not up to our usual quality and has escaped our stringent quality control procedures. Please contact us within 30 days of receipt of the item so that we may advise you what we would like you to do. You can do this by email firstname.lastname@example.org or by telephone 01423 326332 or by post Walton & Co Ltd, Bar Lane, Roecliffe, York YO51 9LS. We will either organise a replacement or a full refund including your delivery costs. If we ask you to return the item, we will be responsible for the cost of the return and will reimburse you accordingly. Please see terms and conditions for further details.